Frequently Asked Questions & Knowledge Base
Comprehensive guide about ReklamGidiyor platform, outdoor ad media, store management, quotes, availability calendar, and field operations.
Didn't find what you were looking for?
You can send a direct message to our support team or reach us via the contact form.
Contact Us
What is the 'Partner Companies' directory and what services does it provide?
What is the 'Partner Companies' directory and what services does it provide?
A directory of independent service partners providing graphic design, digital printing, crane rentals, and vinyl mounting.
How to procure banner design, digital printing, and vinyl mounting services?
How to procure banner design, digital printing, and vinyl mounting services?
Browse regional print houses and installation crews in the Partner Companies directory to contact them directly.
How to secure crane rental and field maintenance support?
How to secure crane rental and field maintenance support?
Partner with listed crane rental operators to execute safe installations on high-rise building wraps and giant totems.
What are print specs for traditional media (CMYK, 150 DPI, Vinyl weight)?
What are print specs for traditional media (CMYK, 150 DPI, Vinyl weight)?
Print files for billboards must be CMYK color space, min 150 DPI resolution, output onto heavy-duty cast vinyl.
What are video broadcast specs for LED screens (MP4, H.264, Resolution, FPS)?
What are video broadcast specs for LED screens (MP4, H.264, Resolution, FPS)?
LED videos should be encoded in MP4 (H.264 codec), 25-30 FPS, matching the display's exact pixel ratio.
Who holds responsibility during severe weather, storms, or wear and tear?
Who holds responsibility during severe weather, storms, or wear and tear?
Responsibilities regarding replacement prints due to storm damages or wear are defined in the rental contract.
Must visual obstructions (trees, poles, buildings) in front of media be reported?
Must visual obstructions (trees, poles, buildings) in front of media be reported?
Yes. Media owners must disclose any physical sightline obstructions like trees or utility poles in listing descriptions.
How do night lighting and photocell/timer relay systems work?
How do night lighting and photocell/timer relay systems work?
Illuminated billboards utilize automated photocell sensors to ensure lighting remains active from sunset to sunrise.
How are field installation photos and proof-of-performance reports delivered?
How are field installation photos and proof-of-performance reports delivered?
Upon mounting completion, day and night field verification photos are uploaded to the chat window for the advertiser.